Terms of service

Terms of Service

Last updated: September 2026

1. About these terms

These Terms of Service ("Terms") apply to your use of palmcityfc.com (the "Site") and to every purchase you make on it, including kit, clothing, memorabilia, name and number printing, and VIP matchday tickets. The Site is operated by PALM CITY FOOTBALL CLUB L.L.C, trading as Palm City FC, a company registered in Dubai, United Arab Emirates under trade licence number 1427181, with its address at Al Baraha, Office 163-204-Fv, Dubai, United Arab Emirates ("Palm City FC", "we", "us" or "our").

By using the Site or placing an order, you agree to these Terms together with our Refund Policy, Shipping Policy and Privacy Policy, which form part of these Terms. If you do not agree, please do not use the Site.

Nothing in these Terms limits any right you have as a consumer under the laws of the United Arab Emirates, including Federal Law No. 15 of 2020 on Consumer Protection and Federal Decree-Law No. 14 of 2023 on Trading by Modern Technological Means.

2. Using the Site

  • You must have the legal capacity to enter into a binding contract under UAE law, or be using the Site with the consent and supervision of a parent or legal guardian.
  • You agree to give accurate and complete information when you place an order or create an account, and to keep your account details secure. You are responsible for activity under your account.
  • You must not use the Site for any unlawful purpose, attempt to gain unauthorised access to it, interfere with its operation, or copy, scrape or resell its content or products for commercial purposes without our written permission.

3. Products and prices

  • All prices are shown in UAE Dirhams (AED) and include VAT unless stated otherwise. Delivery charges are shown at checkout before you pay.
  • We take care to show products accurately. Colours and details may look slightly different depending on your screen, and product images, including the live print preview, are for illustration.
  • All products are subject to availability. If an item you ordered becomes unavailable, we will tell you and refund you in full for that item.
  • If a product is listed at a clearly incorrect price because of an error, we may cancel the order and refund you in full, even after we have confirmed it.

4. Orders and payment

  • When you place an order, you will receive an email confirming that we have received it. Your order is accepted when we confirm dispatch or, for tickets, when we issue your e-ticket.
  • Payment is taken at checkout through our secure payment providers. We do not store your full card details.
  • We may refuse or cancel an order where we suspect fraud, where the payment is not authorised, or where the order breaches these Terms. If we cancel, any payment taken will be refunded in full.
  • We will send you an electronic invoice for every purchase.

5. Name and number printing

  • Personalised shirts are printed to your instructions. Please check the spelling of the name and the number carefully before you pay. We print exactly what you enter.
  • The on-screen preview shows how your print will look. The finished print may differ slightly in size and position.
  • We may refuse to print any name or text that is offensive, discriminatory, political, infringes the rights of another person or brand, or breaks UAE law. If we refuse, we will contact you to agree a different name, or cancel the printing and refund the printing fee.
  • Because personalised items are made to your specification, they cannot be cancelled once printing has started, and they cannot be returned or exchanged unless they are faulty, damaged, or not printed as you ordered. This does not affect your statutory rights for faulty goods.

6. VIP matchday tickets

  • Each ticket is valid only for the match and date shown on it. E-tickets are sent to the email address you give at checkout.
  • Tickets are non-refundable and cannot be exchanged for store credit, except as set out below.
  • If a match is postponed, your ticket will be valid for the rescheduled date. If you cannot attend the new date, contact us within 7 days of the new date being announced and we will issue store credit for the ticket price.
  • If a match is cancelled and not rescheduled, we will refund the ticket price to your original payment method.
  • Kick-off times, venues and the list of included hospitality may change for reasons outside our control, such as league or broadcast decisions. We will tell you of any significant change as soon as we can.
  • Tickets may not be resold or transferred for profit. We may cancel tickets bought for resale without refund or credit.
  • Entry is subject to the venue's rules, security checks and any conditions set by the league or the authorities. You may be asked to show identification. We or the venue may refuse entry or remove anyone whose behaviour is unsafe, offensive or unlawful, without refund or credit.
  • Matches and hospitality areas may be filmed and photographed. By attending, you accept that you may appear in footage used by the club.

7. Delivery

  • We deliver to the addresses and areas shown at checkout. Estimated delivery times are set out in our Shipping Policy and are given in good faith.
  • Personalised items need extra time for printing, which will be shown before you order.
  • Responsibility for the goods passes to you when they are delivered to the address you gave us.
  • If your order is significantly delayed beyond the time we told you, you may cancel it and receive a full refund for the delayed items.

8. Returns, exchanges and store credit

We do not offer cash refunds for change-of-mind returns. Our Refund Policy explains how to return items. In summary:

  • Non-personalised items may be returned within the period set out in our Refund Policy, unused, unwashed and with their original tags and packaging. Accepted returns receive store credit for the value of the item, or an exchange for a different size or item, subject to availability.
  • Store credit is issued in AED to your customer account or as a gift card sent by email. It can be used for any purchase on the Site, cannot be exchanged for cash, and is valid for the period shown when it is issued.
  • Original delivery charges are not credited, unless the item is faulty or we sent the wrong item.
  • If an item is faulty, damaged, or not as described, you may choose a repair, a replacement or a full refund, as provided by UAE consumer protection law.
  • Where a refund is due under these Terms or under UAE law, it is made in AED to your original payment method.
  • Personalised items and VIP tickets follow the specific rules in sections 5 and 6.

9. Intellectual property

The Palm City FC name, crest, logos, kit designs, photography, video, text and all other content on the Site belong to Palm City FC or our partners and licensors, and are protected by law. You may view and share Site content for personal, non-commercial use. You may not copy, reproduce, modify or use any of it for commercial purposes without our prior written permission.

10. Reviews, comments and submissions

If you send us reviews, comments, photos or other material, you confirm that you have the right to do so and that it is not unlawful, offensive or misleading. You allow us to use, edit and publish it in connection with the club. We may remove any submission at our discretion.

11. Privacy

We handle your personal information in accordance with our Privacy Policy and applicable UAE data protection law. We do not sell your personal data.

12. Third-party services

The Site runs on Shopify, and payments are processed by third-party payment providers. Links to other websites, such as social media, ticketing partners or sponsors, are provided for convenience. We are not responsible for the content or practices of those websites.

13. Our liability

  • We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care.
  • To the extent permitted by law, we are not responsible for indirect losses, loss of profit or business, or losses caused by events outside our reasonable control.
  • Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including any liability that cannot be excluded under UAE consumer protection law.

14. Events outside our control

We are not in breach of these Terms for any delay or failure caused by events outside our reasonable control, such as severe weather, government action, public health measures, strikes, carrier delays, power or network failures, or decisions of football authorities. If such an event affects your order, we will contact you and you may cancel for a refund of anything not yet supplied.

15. Changes to these Terms

We may update these Terms from time to time. The version shown on the Site when you place your order applies to that order. Continued use of the Site after changes are posted means you accept the updated Terms.

16. Governing law and disputes

These Terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai. If you have a complaint, please contact us first and we will try to resolve it quickly. Any dispute that cannot be resolved will be subject to the jurisdiction of the courts of Dubai. You may also contact the UAE consumer protection authorities.

17. Contact us

PALM CITY FOOTBALL CLUB L.L.C (Palm City FC)
Al Barsha, Office 163-204-Fv, Dubai, United Arab Emirates
Email: info@palmcityfc.com